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Buying Safely Online

Buying Safely Online

 

Arden Care Supplies Ltd utilise the services of PayPal to complete all online transactions ( Note:- you do not need to have a paypal account and you may checkout as a guest on the secure PayPal website where you will find this button)

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PayPal use high security levels to ensure you are protected against any risk. 

This means that any credit or debit card information you enter when placing an order are not seen by Arden Care Supplies as they are entered on the Paypal secure site. 

Once you have completed your purchase PayPal will immediately send us an email to confirm the goods you have purchased together with the delivery address and contact telephone number. You will then receive a confirmation email from us and one from PayPal,  once your order has been sent we log a despatch confirmation together with any tracking information with PayPal who will notify you.  

If you need any further information about your order or delivery please let us know and we will be more than happy to help.

 

PayPal Security and Safety Policies

PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on our servers. So you don’t need to share your financial information with the person receiving or sending the money and expose your details online or in public.

In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions. If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. On top of all this, we provide additional protection on your eligible purchases and sales through our Buyer Protection and Seller Protection policies, 

Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on our website.

What’s an eligible item? Only physical goods that can be posted and aren’t prohibited by law are covered. Here are a few examples of situations where an item doesn’t match the seller’s description: you bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead. If the seller has accurately described an item, but you’re just not happy with it, that doesn’t qualify for Buyer Protection.

What’s not eligible? Buyer Protection does not cover certain kinds of purchases. These include: digital goods (intangible items), services, property, vehicles (of any kind), custom made items, airline travel, or items that violate our policies (stuff that’s usually prohibited by law anyway). Purchase Protection also does not cover items that you purchase in person, or money you send to friends and family. 

What’s the process? You must open a dispute in within 45 days of your payment to initiate the Buyer Protection process. If you don’t receive a response from the seller that you’re happy with, you must escalate the dispute to a claim with in 20 days of when you first opened the dispute. When you escalate your dispute to a claim, you’re asking PayPal to make a decision. We will then investigate the claim and make a decision on your eligibility in accordance with our User Agreement.

 
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