We are working very hard to ensure that we, as an online business, continue to operate as normal as possible over the next few months. As the health of our members of staff is a key priority for us, we have put measures in place in order to allow our colleagues to work from home wherever possible. However, please note that this may slightly delay our usual response time in dealing with enquiries and we kindly ask that you are patient with us during this time.
We have also introduced additional cleaning and personal hygiene policies within our offices and have implemented a more flexible approach to working.
We work closely with a network of suppliers and couriers to provide products directly to you. As they may see reductions in their own workforces whilst people follow self-isolation guidance, delivery times may inadvertently lengthen.
Receiving deliveries during the present Covid-19 pandemic
During the current social distancing situation, many delivery companies have adopted the following procedure when delivering goods to a property:- They will place the item on your doorstep, knock on your door and step away. Once you answer the door, they will ask you if you are happy for them to sign on your behalf for the delivery.
We are also reviewing our policy on returning products at this time and may need to extend the time it takes to process returns and refunds. If you would like to return a product, please contact us in the first instance (contact details provided below). Please note that we are unable to collect products from any address from which our customers are self-isolating.
Above all, please be assured that the health and wellbeing of both our customers and staff is at the forefront of our minds and we, as an organisation, are doing everything possible to maintain the high level of customer service that we provide to you.
Should you have queries on any of the information above, please do contact us on tel: 01274 947003 or email us via our Contact Form