Terms and Conditions

 

Delivery

The goods shall be at the sole risk of the customer from the time of the receipt by the customer.

Delivery times

The majority of products (excluding couches upholstered to specific colours) are always in stock and delivery is usually made in approx. 5 working days, depending on when you place the order, delivery location and payment processing. Please contact us for more specific lead times. We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.

 

Delivery Costs 

All our prices include Free delivery on orders over £50  (Applies to Mainland GB only)

Free Delivery will normally be a one man delivery to ground floor only. 

For peace of mind when purchasing any of our care beds we recommend selecting our CARE BED INSTALLATION SERVICE when you check out, we will advise you of the delivery and installation date as soon as possible (normally within five working days of placing your order).

Please advise us if you require delivery to upper floors as this may require a two man delivery. 

Express Delivery Service

For smaller items we offer an express delivery service at a small additional cost, (Approx 2 working days providing the product is in stock and payment is received, If the item is out of stock we will inform you straight away ).  

Delivery to highlands or outside mainland area.

For delivery to areas outside mainland U.K we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer. 

 

Storage

If you are unable to take delivery of your order when it is ready we will store it for you free of charge for 21 days. We can not store items beyond this time, if items are still in storage with us after this period the order will be cancelled and a surcharge of 10% deducted from your payment, the remainder of your payment will then be refunded to you.

Damage in Transit

Should your order sustain minor damage during shipping or has manufacturer’s defect, you must inform us within 48 hours on Tel 0844 884 3192 or use the Contact page for other ways to get in touch. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).

Missing Items

If any item you have ordered is missing from your delivery you must inform Arden Care Supplies Ltd within 48 hours on Tel 0844 884 3192 or use the Contact page for other ways to get in touch.

Returns Policy

We want you to be completely satisfied with your purchase from Arden Care Supplies Ltd, However if the item is not suitable you can return the items provided you contact us by email within 14 days of delivery. The only exceptions to this are Mattresses, Side Rail Pads, Medical Fleece,Cushions & Toilet Aids for reasons of hygiene, and products upholstered to customers choice of colour e.g couches and seating unless they are faulty 

The only liability for you is the cost of us recovering the goods from your property which may vary depending on the cost of logistics, this charge will be deducted from your refund,.all returns must be "as new" and in re saleable condition, we reserve the right to charge a further re stocking fee of up to 25% of the order value on all returns of healthcare equipment used or unused where the equipment must be returned to the manufacturer to undergo cleaning and inspection prior to being returned to stock.

If the item (s) are faulty we will exchange or refund in full to ensure this happens you should notify us immediately via email at sales@ardencaresupplies.co.uk or by calling us on our landline number 0844 884 3192 and we will guide you through the returns process.

Cancellations

You can cancel your order for stock items prior to delivery without charge providing you notify us at least 48 hours before the arranged delivery time. Orders cancelled within 48 hours of the arranged delivery time will incur an administration charge. Orders for items in special upholstery are made to order and cancellations may incur a charge if work has commenced on your order. 

 

Website Terms & Conditions 

Thank you for using our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Arden Care Supplies relationship with you in relation to this website. The term “Arden Care supplies” refers to the owner of the website, the term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: · The content of the pages of this website is for your general information and use only. It is subject to change without notice. ·

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. ·

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. ·

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience they do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).You may not create a link to this website from another website or document without Arden Care Supplies Ltd's prior written consent.Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Arden Care Supplies Ltd, Company Registration no 07330535 Registered Office 43 West End Drive, Cleckheaton, West Yorkshire BD19 6JD